1 Introduction
Venemu ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our investment platform.
2 Information We Collect
- Account information: full name, username, email address, phone number, gender, and password (stored securely as a hash).
- Financial information: deposit and withdrawal records, transaction history, wallet balance, and investment activity.
- Technical information: IP address, browser type, device information, and session data collected automatically when you use the platform.
- Communication records: messages, support requests, and notification preferences.
3 How We Use Your Information
- To create and manage your account.
- To process deposits, withdrawals, and investment transactions.
- To send transactional notifications via SMS, email, or in-app alerts (e.g. deposit confirmations, withdrawal updates, OTP codes).
- To verify your identity and prevent fraud or unauthorized account access.
- To improve our platform and respond to support inquiries.
4 How We Protect Your Information
Passwords are stored using industry-standard one-way hashing and are never stored or transmitted in plain text. All financial actions require an authenticated session, and sensitive operations such as password resets use time-limited, single-use codes and tokens. We do not store full payment card details on our servers.
5 Sharing of Information
We do not sell your personal information. We may share limited information with trusted third parties strictly to operate the platform, including:
- SMS and email delivery providers, to send you OTPs and account notifications.
- Payment processors, to facilitate deposits and withdrawals.
- Regulatory or law enforcement authorities, where required by law.
6 Your Rights
- You may access and update your profile information at any time from your account settings.
- You may control which notification channels (SMS, email, in-app) you receive from your notification preferences page.
- You may request account closure or data deletion by contacting support, subject to any legal record-keeping obligations.
7 Data Retention
We retain your account and transaction data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, and reporting obligations.
8 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email. Continued use of Venemu after changes take effect constitutes acceptance of the revised policy.
9 Contact Us
If you have questions about this Privacy Policy or how your data is handled, please reach out through our support channels available in your dashboard.